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Delivery Information

Delivery Charge

We have a flat rate delivery fee of $13.00 nationwide.

Dispatch & Delivery Times

We currently dispatch orders on Monday, Tuesday and Wednesday each week. South Island orders and rural North Island orders are only dispatched on Monday and Tuesday so as to avoid orders being held at the courier depot over the weekend if a delay arises.

All orders must be placed by 9am Monday in order to be dispatched that same week. All orders placed after this time will be sent out the following week. 

North Island orders may take up to 3 business days, South Island deliveries will take three - four days. If for a rural address please add an extra day. If your order hasn’t been received within this time frame, please contact us directly via email and we will track your order for you.

Leaving Deliveries

Our deliveries don’t require signature upon arrival, however if you anticipate that you may not be home, please advise a safe place for the courier to leave your parcel when placing your order online.

Delivery Addresses

We accept both business and residential addresses for delivery however we cannot ship to a PO BOX address.

Returns and Refunds

Due to the fragile nature of plants your order cannot be exchanged or returned should you change your mind. 

Our plants are packaged in a specially designed box to ensure they arrive at their destination in great condition. In the very rare instance that your plant is damaged in transit please send us photographic evidence of the damage so that we can raise a claim with our courier company. We can then replace or refund your purchase.